The crisis text line is a free, anonymous service where people in need can speak to a trained counselor. They can call them for help with anxiety, depression or other mental health issues. This service is available 24/7.
To use the service, text STEVE to 741741. A trained crisis counselor will respond to your need. The conversation is confidential and will end when you are in a safe place.
Free and confidential
When a texter calls, they are connected to a trained Crisis Counselor in less than five minutes. Conversations are usually 30 to 45 minutes long, and the caller is given resources and supported until they feel safe enough to end the conversation. The service is free to use, though standard messaging rates apply.
People can call for help with a variety of issues, including depression, anxiety, substance abuse, relationships, family violence, homelessness, illness, and cultural identity. They can even ask for advice on how to help a friend going through a difficult time.
The organization was inspired by a heart-wrenching text message from a young person in need. The founders of the organization wanted to create a text line that was accessible for people from all backgrounds and walks of life. The result is a not-for-profit that utilizes technology to empower volunteers, providing them with the tools they need to support people in crisis. They also provide training to staff members of other organizations that connect with people in distress.
24/7
Whether you need help with a mental health issue or just need someone to listen, New York State has partnered with Crisis Text Line, a free and confidential service available 24/7 via text message. This service can be used by individuals of all ages and in any location. It is available nationwide and works on most mobile phones.
The service is run by volunteers who are trained to respond to texters using empathetic and compassionate listening techniques. They are overseen in real time by clinically trained supervisors. They are also trained to know when texters are at high risk of harming themselves or others and will move them to the front of the queue.
The service is free and does not appear on your phone bill. The number is also available on a variety of apps. It is important to note that this service is not a substitute for emergency services, and you should contact 911 in case of any emergencies.
Anonymous
As its name suggests, Crisis Text Line is a safe and anonymous resource for people who need to talk about whatever they’re struggling with. Whether it’s suicidal thoughts, feelings of despair, or the pain of a breakup, there’s no wrong way to use this service. It’s also completely free and accessible 24/7.
When someone texts BRAVE to 741741, they’re instantly connected with a trained Crisis Counselor who can help them de-escalate their situation and find local resources. They’re monitored in real-time by supervisors with degrees in counseling, social work, or human services.
They’re taught to empathize with texters and not interrogate them. They’ll ask questions when necessary, but only to get an understanding of the texter’s needs. They can’t diagnose or treat mental health issues, but they’ll help a texter create a plan to cope with their struggles. They’ll even dispatch emergency services in some situations.
Trained counselors
During a crisis, it can be hard to express your feelings to someone in person. However, texting a crisis line is an effective way to communicate with a counselor. The counselors are trained to listen and help you cope with your situation. They will also help you find local resources for help.
The organization has found that almost half of suicidal texters experienced reduced suicide ideation following their conversation with a counselor, which is comparable to the improvement seen in lifeline callers after psychotherapy (Gould, Chowdhury et al, 2021). Texters also reported lower levels of depression and anxiety.
You can get free, anonymous support by texting BRAVE to 741741. You will be connected with a Crisis Counselor, a volunteer who is trained to listen and support you. The counselor will try to de-escalate the situation and work with you to identify a safe place to stay. They will also alert emergency services if necessary. The service is free, but standard messaging rates may apply.