Crisis Text Line is a free, 24/7 text-based mental health support service. It usually takes less than five minutes to connect with a trained Crisis Counselor.
The research team analyzed data from de-identified Crisis Counselor (CC) reports and voluntary texter post-conversation surveys from 85,877 CTL conversations over the past year. These conversations were coded by CCs for the following topics:
1. It’s anonymous
A trained Crisis Counselor responds within minutes of someone texting BRAVE to 741741. They help the person de-escalate and stay safe. They do this by asking questions, empathizing and connecting them with resources in their area. They don’t push a texter to talk about suicidal thoughts, but they will encourage the individual to identify options and weigh pros and cons.
The service is free, confidential and available 24/7. It’s a great way for people to get support in times of need, whether it’s an emotional breakdown or the aftermath of a disaster.
Volunteers go through 30 hours of training with skill checks, and then a paid professional with a degree in counseling, social work or psychology closely monitors every conversation. If a volunteer suspects that a texter is in imminent danger, they will alert local law enforcement or EMS to conduct a safety check. This happens in less than 1% of conversations. Crisis counselors also don’t share the location of a texter with anyone for privacy and safety reasons.
2. It’s free
Crisis text lines are free, though standard messaging rates may apply based on your carrier. People can use the service by texting 741741. They’ll be connected with a trained counselor, who can provide them with crisis support or connect them to local resources.
Unlike other helplines, which often target specific groups, this service is available to everyone. The organization’s goal is to make it accessible to anyone who feels unsafe or overwhelmed, whether they’re feeling sad, lonely or having suicidal thoughts.
You can start a conversation with New York’s Crisis Text Line by texting GOT5 or GOT5U (for college students) to 741741. Then, you will be directed to a counselor who is specially trained to talk about suicide prevention, mental health and relationships. The conversation is completely anonymous, and you can share anything you’re struggling with at your own pace. The average session lasts 45 to 60 minutes. And, the counselor will not leave you alone until they are sure that you feel safe.
3. It’s available 24/7
Helplines (also known as hotlines or crisis lines) offer immediate, free crisis counseling and emotional support. They are usually available through phone, online chat, or text message. Some are open 24/7 and can be accessed from anywhere in the country.
Depression is a common mental health condition that can affect everyone differently. It often feels like a dark cloud that follows you, making it hard to get out of bed or find joy in your daily life. But, depression is treatable and talking about it can be a huge step in finding the support you need.
To reach a trained counselor through text, simply text “HOME” or “HELP” to 741741. This service provides emotional support and resources for anyone in the US who is struggling. If you know someone who could use this resource, please share! It could save their life. *Message and data rates may apply. This service is not a substitute for professional mental health or legal services, or individual advocacy.
4. It’s easy
Busy schedules, finances, maintaining a home and raising children can all be challenging responsibilities for adults. If you feel overwhelmed and could use someone to talk with, Crisis Text Line can help.
Whether you’re struggling or know somebody who is, the service is easy to use. It starts with an automated response that lets you know you’re being connected with a Counselor and invites you to share more about what you’re facing.
The conversation can take as long as you need, and you never have to share anything that doesn’t feel safe. The counselors are trained to empathize with you, rather than interrogate or offer advice. They also don’t encourage you to self-harm, but will ask for emergency services if necessary.
When you call or text, it’s important to remember that crisis counselors are volunteers. They are expected to abide by this code of conduct, which is designed to maintain a safe, supportive community for their coaches and all Crisis Text Line users.