Crisis Text Line is a global, not-for-profit organization that provides crisis intervention by text message to people who are experiencing a mental health crisis. Its services are available around the clock in the US, Canada, the UK, and Ireland. Unlike the traditional 24-hour call center, these services are completely confidential.
This free, 24/7 texting service allows people to text a message to a trained Crisis Counselor, who is trained to help people in crisis. These counselors use active listening techniques to help people transition from a hot moment to a cool, calm state. The service is confidential and does not require an appointment. Standard messaging services may apply, depending on the individual’s cell service provider.
The National Suicide Prevention Lifeline and Crisis Text Line are free resources, staffed by trained volunteers who are there to listen and support individuals. They can help connect people to local resources and support groups that may be able to help them. It takes a lot of courage to reach out for help, but it’s an important step.
The service is confidential and anonymous. It offers 24-hour emotional support to those in crisis across the country. If a person is experiencing a crisis, they can text “HOME” to 741741. If the texter is unable to create a plan to protect themselves, the text message service will notify emergency services. However, they will only use the service to alert the police or other emergency services if the texter is in immediate danger of harm.
In addition to the crisis text line, SUNY has launched a training initiative to increase mental health awareness. The goal is to ease stress and identify those who may be at risk of suicide. By offering these services, SUNY is making an effort to promote mental health and combat COVID-19. All 64 campuses will receive crisis text line marketing materials.
The National Suicide Prevention Lifeline provides assistance 24 hours a day, seven days a week. They also have a Facebook messenger service for connecting with people in crisis. There may be a wait time, but eventually you’ll be connected with a counselor who can help. If a person cannot speak to a counselor, they can still text a crisis text line representative through Facebook Messenger.