Texters reveal as much or as little as they want to. They also can receive help in a language that they understand.
The researchers used latent class analysis to explore distinct classes of texters presenting psychosocial issues. They compared the classes across frequency of hotline use and conversation number.
With the upcoming launch of the national 988 crisis number, understanding who uses text-based crisis services is becoming more important. This study explores secondary data from de-identified Crisis Counselor reports and texters’ post-conversation surveys.
It’s free
Whether you need support or just want someone to listen, a helpline can be a great resource. It’s free, anonymous, and available 24/7. You can talk to a trained counselor through phone, text, or online chat.
A crisis line can help you deal with any kind of emergency, including emotional or mental health issues. They can even help you find local resources for help. Many crisis lines are national, while others are state-specific. These services are designed to keep you safe and offer a non-judgmental, empathetic environment.
You can connect with a crisis line by calling or texting them, but you can also use a Facebook app. These apps allow you to talk with a crisis counselor and are free to use, although standard messaging charges may apply.
It’s anonymous
Texters are given the option to respond to a voluntary survey following their conversation with a CC. These surveys and CC reports are anonymized and de-identified and made available to the research team. Those who require an active rescue are not required to complete a survey as this is done by the public safety access point in their area.
Users (92 tweets, 11.9%) reported that they preferred texting over calling a hotline because it was more discrete and less intimidating, especially in situations or places where it might be unsafe or uncomfortable to make a phone call. Many also noted that they were more comfortable sharing their experiences and expressing themselves in text.
If someone you know is struggling with anxiety, depression or feelings of loneliness, it’s important to check in on them. A simple “You okay?” can go a long way in showing that you care. If you or someone you know is in crisis, text STEVE to 741741 and a trained Crisis Counselor will respond. Free, 24/7 and confidential.
It’s effective
The service connects people in a crisis with a live, trained Crisis Counselor via text message. These counselors can help a texter navigate the situation by engaging in active listening, providing suggested referrals, and helping them stay safe. They can even geolocate the texter and alert the appropriate public safety authorities.
Although the use of text messaging for crisis intervention is increasing, research on this type of support is limited. This study aims to understand the effectiveness of text-based crisis services by exploring the perceptions of texters and their CCs. In particular, this study explores whether texters who feel that their CC is genuinely concerned about them are more likely to report the conversation as helpful and hopeful.
In addition, volunteers who participated in this study reported that the experience strengthened their own social connections and affirmed their existing career and educational plans. Many also reported that volunteering with Crisis Text Line changed the way they viewed mental health challenges and the importance of reaching out for help.
It’s convenient
Crisis Text Line is free and anonymous to anyone with a cellphone. The service operates 24/7, and people in crisis can contact the service by texting 741741. A trained crisis counselor will respond to the text, providing help and support. They use effective active listening and suggested referrals to keep the person safe and healthy.
The service is largely marketed to teens, who are at high risk of suicide. Teens don’t want to talk to their parents or school counselors, and texting allows them to express themselves in a way they feel comfortable. This approach mitigates loneliness and promotes reconnection to care.
The service is supported by donors and partners including YouTube, Facebook, Twilio, After School, and Speck Products. Its local launch in the Bay Area is being promoted by the San Francisco Giants, whose fans will promote the number at games and on social media. Peet’s Coffee will also promote the number in its stores.