Crisis Text Line

Text CRISIS to 741741 to connect with a trained Crisis Counselor for free, 24/7. They will help you navigate your situation empathetically and connect you with local resources.

You can use the service without a cellphone plan. However, standard messaging rates apply. This service is not a replacement for medical care or a lawyer.

What is the Crisis Text Line?

Crisis Text Line is the nation’s first and largest 24/7 crisis intervention service that conducts conversations (mostly with teen-agers) exclusively via text message. Licensed mental health practitioners supervise volunteer Crisis Counselors remotely, who are trained through 30 hours of interactive online training that emphasizes reflective listening skills, risk assessment and collaborative problem solving.

Conversations with a Crisis Text Line responder can last as long as the person wants. They work with the person to help them sort through their issues and identify resources for assistance. They also assist the person with creating a safety plan and locating emergency services, if necessary.

Crisis Text Line responders are not a substitute for long-term therapy, Reyes says. But for many, it is a safe place to disclose difficult thoughts and emotions, without being judged. The service is free, though standard messaging rates apply. People can start a conversation by texting SHIELD to 741741. NFHS and Crisis Text Line have partnered to promote the service, which can be used by individuals of any age.

What can the Crisis Text Line help me with?

Texters can ask for help on any issue: job stress, suicidal thoughts, addiction, relationship issues and more. Crisis counselors are trained to assess the situation and support people through their tough times. They can connect callers to local resources and de-escalate them over the phone, if necessary.

The conversation can last as long as the caller wants. “There’s no wrong way to start a conversation,” Raja says. “We just need to hear you out.” The conversations are anonymous, but the company mines data from the conversations and uses algorithms to identify patterns. For example, Tuesday is a popular day for calls. They are also more likely to happen around 10 p.m.

In addition to the national service, Crisis Text Line offers a solution for Emergency Responders through its BADGE keyword. It is available to all current and former emergency responders and their family members. The All Clear Foundation partners with Crisis Text Line to provide this service for Carlton County and other northern Minnesota counties.

How can I use the Crisis Text Line?

Crisis lines offer the option to reach out to a trained, caring individual by text or phone. They aren’t just for life-threatening situations, and a crisis isn’t always a big deal – it can be as simple as feeling lonely or stressed out.

There’s no wrong way to use the service, Raja says. You can talk about anything you want, from suicidal thoughts to job stress to a relationship breakdown. A counselor will listen, empathize and respond. Typically, a conversation lasts between 45 and 60 minutes.

The All Clear Foundation has partnered with Crisis Text Line to provide emergency responders with access to support through their 24/7 text line. To start a texting session, simply text “BADGE” to 741741. The All Clear Foundation is committed to an empathetic world that provides for everyone’s mental health and well-being. Learn more about this and other resources for the whole family on our mental wellness page.

How can I contact the Crisis Text Line?

People in crisis can reach out to the Crisis Text Line by texting 741741 from anywhere in the United States. They will receive a response within minutes, 24/7, from a trained Crisis Counselor who can help de-escalate the situation and create a safety plan. The service is free, though standard messaging rates may apply.

These services are not a substitute for medical care or emergency assistance. If you believe your life is in immediate danger, call 911 or contact your doctor or therapist.

Kids Help Phone is available by phone or through a texting app, and offers crisis counseling for youth experiencing depression, anxiety, bullying, relationship issues, or other problems. Similarly, the Trevor Project is available over Facebook Messenger and provides suicide prevention and crisis intervention for LGBTQ youth. Both services are free and confidential. People can also connect with the National Suicide Prevention Lifeline over Facebook. The Lifeline uses a secure, encrypted platform to ensure the safety and privacy of conversations.