Crisis Text Line

Crisis Text Line

Crisis Text Line is a free, nationwide, 24/7 support service by text message. Just text “STEVE” to 741-741 and a trained Crisis Counselor will begin a back-and-forth conversation with you.

Our data shows that our CCs reduce suicidal thoughts in nearly half of suicidal texters at the end of their crisis chat. We want to make this resource available as widely as possible, including in schools, clinic waiting rooms and more.

We’re here for you.

Crisis Text Line is a free, anonymous, 24/7 support service for people in crisis. When you text “GOT5” or “GOT5U” to 741741, you’re connected with a trained Crisis Counselor who will listen, assess your risk and deescalate the situation. The text-based conversations are confidential and can be as long or short as you need them.

Last year, volunteers listened to more than 1.3 million conversations between people in need and a Crisis Counselor. They talked about a range of issues, including relationships, depression, suicidal thoughts, eating disorders and bullying.

We often recommend this service to people who might be in a mental health crisis or experiencing overwhelming feelings. But it’s important to keep in mind that Crisis Text Line is not a replacement for ongoing mental health care. The goal is to help the person feel empowered to take the next step in their own recovery. That could mean a referral to a local mental health services provider or practice, practicing a difficult conversation with family members, or simply scheduling time to talk about how they’re feeling.

We’re free.

Helplines (also called hotlines or crisis lines) are free and confidential resources for people who need emotional support. The people who answer your text or call are trained volunteers who can provide support, de-escalate a situation, and connect you to local resources.

The service is anonymous and available 24/7. You can reach them by texting 741741. All your conversations are secure and your information is not shared with any outside organization.

Whether you’re feeling overwhelmed by a mental health struggle or are concerned about a friend, Crisis Text Line can help. They believe that a crisis isn’t just about the worst-case scenarios, but could be anything from a breakup to a panic attack.

New York State has partnered with Crisis Text Line to provide free, round-the-clock support via text. To get started, text “IDM” to 741741. Then you’ll receive two automated messages that let you know a counselor is on their way and ask if you can share more about your situation.

We’re confidential.

Helplines (also known as hotlines or crisis lines) offer immediate crisis counseling, emotional support and information – all for free. They are often available via phone, text or online chat and provide a safe space to discuss the issue you’re struggling with in confidence and without judgement.

A Crisis Counselor will respond within minutes to help you de-escalate your situation and create a plan for staying safe. They will also connect you with local resources if needed. They will only call emergency services in less than 1% of cases.

You can text about any issue, no matter how big or small. Whether it’s suicidal thoughts, homelessness, anxiety or even the pain of a breakup, Crisis Text Line counselors are there for you. Just remember that if it’s a crisis to you, then it’s a crisis for them too. They will be empathetic and listen. NFHS and Crisis Text Line are collaborating to encourage mental health support in high school students nationwide.

We’re anonymous.

Texters can contact Crisis Text Line for free (standard text message rates apply based on your cell phone plan). They can also talk to a trained counselor over the phone, which is called a “crisis call.” These services are not meant to be a replacement for long-term therapy or for in-person support from friends.

When a user texts “BRAVE” or “HOME” to the crisis line, they’re connected with a trained Crisis Counselor who helps them de-escalate their situation and find help locally. These counselors are taught to empathize with texters, and they never ask what’s wrong in a way that would be threatening or invasive. They instead ask for more details about what’s happening, and they offer resources to address the crisis. They also work with the texter to create a safety plan if necessary.

Busy schedules, school or work responsibilities, and the daily stresses of life can sometimes feel overwhelming. If you need someone to talk to, New York State has partnered with Crisis Text Line, a national resource for crisis support available 24/7. All you need to do is text “GOT5” or 741741 to connect with a trained Crisis Counselor.