Two years ago I reported on Crisis Text Line, which vets, trains and coaches volunteers scattered across the country to conduct high-quality conversations about mental health issues via text message. The organization now has millions of these conversations in its archives.
Our study uses secondary data analysis to examine the impact of these conversations on texters’ lives. We analyze de-identified Crisis Counselor reports, texters’ post-conversation surveys and anonymized text conversation data.
What is Crisis Text Line?
Crisis Text Line is a non-profit organization that provides free, 24/7 emotional support via text message. Their team of trained Crisis Counselors serves people around the country who are struggling with a range of issues including suicide thoughts, domestic abuse, addiction, homelessness and more.
It typically takes less than five minutes to connect with a Crisis Counselor, though it can take longer during high-traffic times. When they respond, counselors are trained to empathize with texters and encourage them to share at their own pace. They never pry or offer advice, instead they ask questions and help the person identify their options by prompting them to weigh pros and cons.
The Steve Fund has also partnered with Crisis Text Line to promote the service as an important tool for young people of color who often face barriers in accessing mental health services. Students can use the keyword STEVE to text 741741 to get connected with a trained Crisis Counselor.
How can I use Crisis Text Line?
It’s not uncommon to feel overwhelmed and stressed with everyday life: busy schedules, balancing work and family, finances and home maintenance. Sometimes, we need someone to talk to. That’s where crisis lines come in. Calling or texting a crisis line is free and confidential, and the people on the other end are trained, compassionate individuals willing to listen.
You can start a conversation with the National Suicide Prevention Lifeline by calling 1-800-273-8255 or using their Facebook Messenger. On the other hand, you can also use the Crisis Text Line by texting BRAVE to 741-741.
After a brief automated response, you’ll be connected with a Counselor who will introduce themselves and ask you to share at your own pace. The average conversation lasts between 45 and 60 minutes. Crisis counselors empathize with the texter rather than interrogate them, and they don’t offer advice or give medical information. Instead, they help the person suss out options and connect them with resources locally.
How can I get help from Crisis Text Line?
In the United States, call or text 988 (new number) if you or someone you know is having thoughts of suicide or experiencing a mental health crisis. You can get connected with a trained counselor via phone, text or online chat 24 hours a day, seven days a week. Counselors provide free, confidential support and help people find the resources they need.
You can text about anything — from suicidal thoughts to a breakup, financial problems to job stress, depression to a difficult family situation. Your conversations with a crisis counselor are anonymous and confidential. You can also text about friends and family members who are struggling.
You can help change and save lives by sharing the crisis text lines with your family, friends, colleagues and community. You can even print out the crisis numbers and put them in your purse, wallet or car to give out in an emergency. You can also share the 988 number on social media.
How can I volunteer with Crisis Text Line?
To volunteer with Crisis Text Line, you must be at least 18 years old and have access to a smartphone. You must also complete a training period to learn how to respond to crisis texts and provide emotional support. Volunteers are typically given a 2-hour shift once they’ve finished their training. It’s recommended that volunteers work at least 2 shifts per week, but it’s important to keep your own mental health in mind so you don’t get overwhelmed.
Crisis counselors are taught to empathize with their texters and to avoid judging them. They do not pry into a texter’s personal life, politics, or religion, but rather encourage them to suss out their own solutions.
To apply to be a Crisis Text Line volunteer, visit their website and click on the “volunteer” button. You’ll need to provide your name, phone number, birthday, and a password in order to fill out the application. You will also need to consent to a background check.