About Crisis Text Line

If you need help, text LISTEN to 741741.  The Crisis Text Line will respond 24/7/365.  They will help get you through it.

Or call the National Suicide Prevention Lifeline at 1-800-273-TALK (8255).  Also available 24×7.

The following is adapted from www.crisistextline.org/who-we-are and www.crisistextline.org/faq:

Crisis Text Line (CTL) is free, 24/7 emotional support for those in crisis. CTL crisis counselors practice active listening to help people in crisis move from a hot moment to a cool calm – all through a medium they know and trust: text.

HOW Crisis Text Line WORKS

  1. You or anyone else may text 741741 when in crisis. Anywhere, anytime.
  2. You’ll receive an automated text asking you what your crisis is.
  3. A live trained crisis counselor will answer your text within minutes. The counselor will help you out of your moment of crisis using effective active listening and suggested referrals, and will work with you to create a plan to continue to feel better, all through text messages using CTL’s secure platform.
  4. CTL is completely anonymous.  Crisis counselors only know what texters share with them, and that information stays confidential. CTL takes your anonymity seriously.
  5. CTL is free to texters, although standard text message rates apply.

Crisis Text Line STANDARDS

  1. Fight for the texter. CTL’s first priority is helping people move from a hot moment to a cool calm, guiding them to create a plan to stay safe and healthy. People who need help are their first priority.
  2. Great crisis counseling requires great crisis counselors. CTL provides a platform that allows their specialists to do their best possible work. They are proud that their platform is stable and very easy to use. And, while CTL loves data and data science, CTL believes in a human centric approach. (Read: CTL doesn’t think robots make great crisis counselors.)


CTL has three types of crisis counselors:

  1. Rigorously trained volunteers who graduate from a 34 hour training program designed in partnership with experts at Common Ground. Training includes video lessons, readings, role plays and feedback, as well as 8 hours of on-platform observation.
  2. Crisis center partners, which are existing organizations that are experienced and well equipped in crisis counseling.
  3. Experienced supervisors who oversee crisis counselors. They offer guidance and support with a focus on high-risk conversations.